Frequently Asked Questions
Everything you need to know about your Kail Lowry shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain sale items may be marked as final sale.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fit can vary between different styles and fabrics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can request a cancellation within 1 hour of placement; after that, we may be unable to stop the shipment.
Are your materials sustainably sourced?
We are committed to quality and ethical manufacturing. We partner with suppliers who prioritize durable materials and fair labor practices to ensure your fashion lasts for seasons to come.